Política de reembolso

RETURNS & EXCHANGES PROTOCOL

Return or exchange requests must be made within 14 days of delivery. Items must be returned in their original, untouched state.

THE TIMELINE

Request: Within 14 days of delivery.

Ship-back: Within 7 days of return or exchange authorization.

Items shipped outside this required window may be rejected and sent back at the customer's expense.

THE STEPS

Contact info@glitterbrat.com with the following. We respond when we're online (usually within 24h).

Order Number
Return or Exchange Request
Reason + Visual proof (if defective)

Do not ship your item before receiving authorization from us.

Once approved, we will provide your return or exchange instructions and designated international return address. Approved items must be sent only to the address provided by us.

Please note that our designated return address may be located outside your country of residence.

Items sent to any other address may not be accepted.

CONDITIONS

To be accepted, the piece must be:

Original: Tags attached.
Untouched: Unworn, unwashed, and free from scents.
Clean: No makeup marks, stains, or other traces of wear.

EXCHANGES

Exchanges are available for eligible items within the 14-day request window.

Size and color exchanges are subject to availability.
The original item must meet all return conditions listed above.
For size or preference-based exchanges, return shipping and any applicable replacement shipping costs are the customer's responsibility.

IMPORTANT — INTERNATIONAL RETURN & EXCHANGE COSTS

Because returns are international, customs duties, import taxes, customs clearance fees, brokerage fees, or other return-related charges may be assessed when the returned package arrives at its destination.

Any such charges actually assessed in connection with the return or replacement shipment are the customer's responsibility.

If Glitter Brat is required to pay any of these charges in order to receive or clear the returned package, we will provide the customer with supporting documentation showing the actual amount charged. The documented amount actually paid will be deducted from the applicable refund, and the remaining refund balance will then be issued to the customer.

These charges are separate from return shipping costs.

If the requested replacement is unavailable, we will contact you with the available options.

Exchange items will be dispatched after the original item has been received and inspected.

FINAL SALE / NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

Jewelry
Intimates, bodysuits, and underwear
Tights
Headwear
Gift cards
Items marked Final Sale or Clearance

FEES

Change of mind / size issue: Return shipping and any applicable exchange shipping costs are the customer's responsibility.

International return costs: Because returns are international, customs duties, import taxes, customs clearance fees, brokerage fees, or other return-related charges may be assessed upon arrival.

Any such charges actually incurred in connection with the return are the customer's responsibility.

If Glitter Brat is required to pay these charges in order to receive or clear the returned package, we will provide supporting documentation showing the actual amount charged. The documented amount actually paid will be deducted from the customer's refund, and the remaining refund balance will be issued after the return has been received and approved.