FAQ

  • Yes, we bring Glitter Brat directly to your doorstep—wherever you are.
    We currently ship to over 50 countries worldwide. No borders can stop a Pretty but Dangerous vibe. 🖤

    If you experience any issues at checkout or during payment, don't panic—just reach out to us at [info@glitterbrat.com].

  • Total Delivery Time = Processing Time + Shipping Time
    Good things take time. Better things (like Glitter Brat) are worth the wait. 🖤

    🛠 Processing Time

    Before we ship, we need a moment to make sure everything is perfect.

    • Standard Items: 3–5 business days to prepare your package.
    • Pre-order Items: 14–30 business days. (Check the product page—don't say we didn't warn you!)

    🌍 Shipping Time

    Once it leaves our hands, here’s how long it takes to reach you:

    • 🇺🇸 United States: 7–15 business days
    • 🌎 Rest of the World: 7–18 business days

  • Spend $69+, get it delivered for FREE. ✨
    We love a big order.

    • Orders over $69 USD: FREE Shipping
    • Orders under $69 USD: A flat rate of $6.99

    A Little Note: > The shipping fee above is a special discounted rate for our Brats. If you decide to return an item, the actual shipping cost (before the discount) may be deducted from your refund. Keep it cute, keep the clothes. 🖤

  • Don't worry, we’re watching it too. 🖤
    Once your order is shipped, we’ll send a tracking number straight to your inbox.

    You can track your package’s journey right here:
    👉 Track My Order

  • Move fast. 🖤
    We can only update your address before the package is dispatched. Once it’s out of our hands, it’s up to the carrier, and we might not be able to chase it down.

    1. Email us ASAP: [info@glitterbrat.com]
    2. If it’s already shipped: It’s out of our control.
    3. If it comes back to us: If the package is returned due to your mistake, we can resend it (you’ll need to cover the shipping cost) or issue a refund minus the return fees.

    Pro tip: Double-check your address next time. We want your Glitter Brat to find you.

  • Did you check everywhere? 🖤
    Before you panic, please check your mailbox, porch, or ask your neighbors—sometimes the carrier leaves it in a "creative" spot.

    If it’s still missing after 24 hours, reach out to us at [info@glitterbrat.com]. We’ll help you track it down, but remember: once it's marked delivered, it’s a mystery we have to solve together.

  • We took care of it. 🖤
    For our EU Brats, we’ve got your back. We prepay the VAT for you, so your package arrives at your door with zero surprise charges. Just open it and look cute.

    For the rest of the world:
    Customs duties and taxes may apply depending on your country's laws. These are the responsibility of the customer—every country has its own rules, and we don't play politics.

  • That depends on where you are. 🖤

    International customs duties and taxes are the sole responsibility of the customer. These charges vary from country to country, so we recommend checking with your local customs office before placing an order.

    We play by the rules, and you should too.

  • We only deliver the best. We hope you fall in love with your purchase, but we get it—sometimes things just don't click.

    You have 30 days from the date of receipt to return your items for a refund. After that? It’s yours forever. We don't accept any returns or exchanges once the 30-day window has closed.

    📋 How to Start

    Ready to send it back? Email us at [info@glitterbrat.com] with:

    1. Your Order Number
    2. Evidence: Photos or videos of the issue/defect. (Show us everything.)

    ⚠️ Return Conditions (The "Quiet Threat")

    We’re very picky about what comes back to us. To be eligible for a refund, your item must be in resalable condition. That means:

    • Tags Stay On: All original tags must be attached.
    • Stay Fresh: Unwashed, unworn, and absolutely no smells (perfume, smoke, etc.).
    • Clean: No makeup or cosmetic stains.

    If it’s not perfect, we won’t accept it. Keep it clean, keep it Brat.

  • Your choice, your responsibility. 🖤
    We want you to love your Glitter Brat pieces, but if you didn't do your homework, it’s on you.

    You will be responsible for the return shipping fees if:

    • You ordered the wrong size, color, or product. (Check twice, buy once.)
    • You didn’t read the product description carefully.
    • You simply changed your mind. (Consistency is key, Brat.)

    💡 The Silver Lining

    If you catch your mistake and cancel before we ship, we’ll issue a full refund without any restocking fees. Once it’s out the door, the rules above apply.

  • No tracking number, no refund. It’s that simple. 🖤
    We play fair, and we expect you to do the same. To get your money back, you must follow our rules to the letter.

    🛡 The Essentials

    • Tracking is Mandatory: You must provide a tracking number for your return. Without it, we will discontinue your refund process immediately. No exceptions.
    • Non-Refundable Costs: Import duties, taxes, and customs fees are yours to keep—we do not refund these.
    • The Wait: Once we receive your return, give us 5–7 business days to inspect it and process your refund.

    🔍 Condition Check

    Refunds are only issued after we’ve inspected the items based on our 'Return Conditions'. If it’s not in its original, perfect state, don't expect a refund.