Refund policy

RETURN PROTOCOL

Return requests must be made within 14 days of delivery. Items must be returned in their original, untouched state.

THE TIMELINE

Request: Within 14 days of delivery.

Ship-back: Within 7 days of return authorization.

Returns shipped outside this required window may be rejected and sent back at the customer's expense.

THE STEPS

Contact [info@glitterbrat.com] with the following. We respond when we're online (usually within 24h).

• Order Number

• Reason + Visual proof (if defective)

CONDITIONS

To be accepted, the piece must be:

• Original: Tags attached.

• Pure: Unworn, unwashed, no scents.

• Clean: Zero makeup marks or traces.

FEES

• Change of mind: Shipping is your responsibility.

• Our mistake: We cover the cost.

• Pre-shipment cancellation: Full refund.

THE PROCESS

1. Tracking Required: No tracking, no refund. We need to know where it is.

2. Timeline: 5-7 business days for inspection after arrival.

3. Exclusions: Shipping fees and duties are non-refundable.

— End of Protocol.