Refund policy

RETURN PROTOCOL

Return requests must be made within 14 days of delivery. Items must be returned in their original, untouched state.

THE TIMELINE

Request: Within 14 days of delivery.

Ship-back: Within 7 days of return authorization.

Returns shipped outside this required window may be rejected and sent back at the customer's expense.

THE STEPS

Contact [info@glitterbrat.com] with the following. We respond when we're online (usually within 24h).

• Order Number

• Reason + Visual proof (if defective)

Do not ship your return before receiving authorization from us.

Once approved, we will provide your return instructions and designated international return address. Approved returns must be sent only to the address provided by us.

Please note that our designated return address may be located outside your country of residence.

Returns sent to any other address may not be accepted or refunded.

CONDITIONS

To be accepted, the piece must be:

• Original: Tags attached.

• Pure: Unworn, unwashed, no scents.

• Clean: Zero makeup marks or traces.

FEES

• Change of mind / size issue: Return shipping and any associated return costs are the customer's responsibility.

• Our mistake: We cover the cost.

• Pre-shipment cancellation: Full refund.

THE PROCESS

1. Tracking Required: No tracking, no refund. We need to know where it is.

2. Timeline: 5-7 business days for inspection after arrival.

3. Exclusions: Shipping fees and duties are non-refundable.

— End of Protocol.